Shipping

When will my order arrive?

Please note, COVID has severely impacted international delivery times. We’ll do our best to get orders to you as quickly as possible, and will update you on expected delivery times when you place your order.

 

FreakLabs process and ships orders from Chiba, Japan within 1 to 3 days.

When an order ships, you will get a shipping notification via email and an estimated delivery date.

The delivery time depends on your location and the shipping service. A good estimate is between  5  – 14 days.

You can check Express Mail Service (EMS) delivery times here.

You can check International AirMail delivery times here.

  1. Select the zone your country is in
  2.  Select Airmail
How much does shipping cost?

Shipping costs are calculated by weight and delivery service, according to the costs on Japan Post’s website.  The total is shown before your order is confirmed.

You can check EMS and International Parcel Post shipping costs on the Japan Post website here.

  1. Select the delivery service (International Parcel Post > Airmail or EMS)
  2. Select your zone
What shipping options are available?

We use the following shipping services:

Express Mail Service (EMS)

EMS is the Japanese express mail service and is the equivalent of FedEx in Japan. It’s the quickest way to send a package internationally, however does not ship to every country. A tracking number is also provided via email.

The tracking number can be used to track the package from here: EMS Tracking.

Japan Post Airmail

Japan Post’s airmail service has a small package option which is the cheapest way to send packages up to 2kg internationally. It takes roughly twice as long as the EMS shipping option and no tracking number is provided. However ship times are usually in the range of one week and if that is tolerable, it’s a good choice for shipping.

For domestic service for orders within Japan called Yu-Pack.

For urgent orders, please contact us, and we can ship via UPS, however this is generally much more expensive.

Do you ship globally?
Yes.